Help Centre

Payment Processing Preferences

Universe has two options for payment processing when selling tickets to your Universe event. 

All payments on Universe are fully secure and PCI compliant. For further information and to view our Attestation of PCI Compliance, click here

Universe Payments (Default):
Universe payments is the default payment processing option and there is no set up required. When using Universe Payments, all payments for your event will be processed using our payment processor. A credit card processing will apply, and this can be passed on to buyers (default) or it can be absorbed into your price

  NOTE: Fees differ per location and currency, view our pricing page

The funds from your event will be added to your Universe account balance 48 hours after the end of your event. You can then request your funds from your Universe Dashboard to receive them via direct deposit (worldwide) or cheque (US and Canada only). Universe does not offer advances on these funds. 

  NOTE: The payout period for events that transact in BRL is 30 days after the end of the end. 

Stripe Connect:
Integrate with Stripe to process payments using your own payment processor. This will allow you to receive funds from ticket sales as they happen and is recommended if you'll need the funds before your event. Integrate with Stripe Connect.

  NOTE: When integrating with Stripe, you'll be charged a processing fee by Stripe directly, and by default the Stripe fee is not passed on as a Universe fee through our system. If you'd like to pass this fee on to your buyers, you can do so by creating an additional fee.

If you have any questions, feel free to contact us.

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  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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