Support Center

Payments & Fees

  • How Much Does It Cost?

    It is 100% free to post an event page on Universe! There are no set up fees, no monthly fees, and no membershi...

    Jun 22, 2016 04:09PM EST
  • Who Pays The Fees?

    By default, all fees charged in our system are passed on to the ticket buyers, however you have the option to ...

    Jun 22, 2016 04:09PM EST
  • Payment Processing Preferences

    There are two options for payment processing when selling tickets to your Universe event. The default option i...

    Feb 08, 2017 04:22PM EST
  • How to Issue a Refund and Cancel an Order

    If needed, you can cancel an order for your event and refund the buyer's credit card in full at any time befor...

    Jun 22, 2016 04:08PM EST
  • How To Withdraw Your Funds From Your Universe Account Balance

    Funds from your event will be added to your Universe account balance 48 hours after the end of your event. Onc...

    Sep 15, 2016 02:46PM EST
  • Find Your Event's Transaction Currency

    Universe's merchant account processes payments instantly in $USD in the United States, $CAD in Canada, $AUD in...

    Oct 22, 2016 11:30AM EST
  • Universe Payouts FAQ

    All payments processed using Universe's payment processor for your event will be withdrawn via Universe Payout...

    Nov 03, 2016 11:43AM EST
  • How To Set Up Payment Plans For Your Event

    Setting up Payment Plans for your event will allow buyers to pay for their purchase in instalments over time. ...

    Nov 30, 2016 05:42PM EST

Contact Us

  • Email Us
  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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