Support Center

Manage your event

  • View Sales Overview / Attendees

    View your event sales overview and track/manage your attendees. 1. Log-in to your account, go to your dashbo...

    May 25, 2016 03:45PM EST
  • Create and Manage Discount Codes

    Create and manage discount codes for your Universe events. Create as many discount codes as needed and customi...

    Sep 01, 2016 09:10AM EST
  • Download Your Reports

    Download comprehensive reports for your event at any time. Guestlist Report: The guestlist report is ideal fo...

    Jul 15, 2016 03:04PM EST
  • How To Set Up Custom Checkout Questions

    Set up custom checkout questions for your event at any time. The default fields for both the buyer (collected ...

    Nov 24, 2016 01:19PM EST
  • How to Add an Additional Fee

    Set up an additional fee to be charged in addition to your ticket price (i.e. tax). Buyers will see the fee in...

    May 27, 2016 02:39PM EST
  • How To Turn Off or Set Limitations For Guest's To Edit Order Info

    If you would like to prevent guests from editing their order and ticket info, you can turn off this feature co...

    Jun 08, 2016 04:11PM EST
  • How to Offer Group Ticket Discounts

    Easily offer a discount for buyers purchasing a set minimum number of tickets: 1. Log-in to your Universe acco...

    May 27, 2016 03:57PM EST
  • Donations and Pay-What-You-Want Tickets

    Give attendees the option to add a donation to their ticket order or pay what they want for their tickets. 1....

    May 27, 2016 04:14PM EST
  • Send Complimentary Tickets

    Send complimentary tickets in bulk or to individuals. NOTE: Your event must be live in order to add comp tick...

    May 30, 2016 02:24PM EST
  • How to Delete an Event

    To delete an event from your profile/account: 1. Log-in to your Universe account, head to your dashboard and...

    Jul 26, 2016 10:20AM EST

Contact Us

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  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at
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