Help Centre

Manage Your Event

  • How To Edit Your Event Details

    Edit your event details at any time. NOTE: If you have already started selling tickets, please contact you...

    Sep 21, 2017 11:20AM EST
  • Create and Manage Discount Codes

    Create as many discount codes as needed, set the percentage off or fixed amount (per ticket), the number of ti...

    Sep 27, 2017 02:06PM EST
  • Download Your Reports

    The data from your Universe event's is available in different reports depending on the information you are loo...

    Sep 21, 2017 11:36AM EST
  • How To Set Up Custom Checkout Questions

    To collect additional information from your guests at checkout, you can set up custom buyer and/or attendee ch...

    Sep 21, 2017 02:45PM EST
  • How to Add an Additional Fee

    Set up an additional fee to be charged per ticket for your event. Buyers will see the fee in the cost breakdow...

    Sep 22, 2017 08:16AM EST
  • How To Disable Ticket Editing For Your Event

    If you would like to prevent guests from editing their order and ticket info, you can turn off this feature co...

    Sep 14, 2017 10:46AM EST
  • How to Offer Group Ticket Discounts

    Offer a discount for buyers purchasing a minimum number of tickets. To Set Up Group Discounts: 1. Log-in to y...

    Sep 22, 2017 08:57AM EST
  • Donations and Pay-What-You-Want Tickets

    Give attendees the option to add a donation to their ticket order or pay what they want for their tickets. To...

    Sep 22, 2017 09:13AM EST
  • Send Complimentary Tickets

    Issue complimentary tickets for your event individually or in bulk. NOTE: Your event must be published in o...

    Dec 01, 2017 01:32PM EST
  • How to Delete an Event

    To Delete An Event From Your Account: 1. Log-in to your Universe account, go to your My Events page, and s...

    Sep 22, 2017 10:08AM EST

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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