Support Center

Manage your event

  • How To Edit Your Event

    Edit your event details at any time. If you have already started selling tickets, please contact your guests t...

    May 25, 2017 01:50PM EST
  • Create and Manage Discount Codes

    Discount codes are used to offer certain people a discount off your set ticket price. Create as many discount...

    Jun 12, 2017 04:15PM EST
  • Download Your Reports

    The data from your Universe event's is available in different reports depending on the information you are loo...

    May 25, 2017 10:34AM EST
  • How To Set Up Custom Checkout Questions

    If you would like to collect additional information from your guests at checkout, you can set up custom buyer ...

    May 11, 2017 03:36PM EST
  • How to Add an Additional Fee

    Set up an additional fee to be charged per ticket for your event. Buyers will see the fee in the cost breakdow...

    May 11, 2017 03:39PM EST
  • How To Disable Ticket Editing For Your Event

    If you would like to prevent guests from editing their order and ticket info, you can turn off this feature co...

    May 11, 2017 03:40PM EST
  • How to Offer Group Ticket Discounts

    Easily offer a discount for buyers purchasing a set minimum number of tickets: 1. Log-in to your Universe acco...

    May 11, 2017 03:42PM EST
  • Donations and Pay-What-You-Want Tickets

    Give attendees the option to add a donation to their ticket order or pay what they want for their tickets. 1. ...

    May 11, 2017 03:43PM EST
  • Send Complimentary Tickets

    Issue complimentary tickets for your event individually or in bulk. NOTE: Your event must be live in order ...

    Jul 05, 2017 12:36PM EST
  • How to Delete an Event

    To delete an event from your profile/account: 1. Log-in to your Universe account, head to your dashboard and...

    Jul 26, 2016 10:20AM EST

Contact Us

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    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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