Help Centre

Purchasing Tickets

  • How To Find Your Tickets

    If you cannot find your tickets, first check your email for the confirmation sent immediately after booking. I...

    Nov 22, 2017 09:19AM EST
  • Can I get a refund?

    The organizer of an event sets the refund policy for buyers. If you would like to request a refund, first che...

    Nov 24, 2017 03:33PM EST
  • Buying Tickets

    The checkout process is the same whether you are booking directly from, the event organizer's web...

    Mar 17, 2017 08:54PM EST
  • How To Contact An Event Organizer

    Contact the event organizer directly for any event related inquiries. When you message another Universe User i...

    Nov 07, 2017 09:53PM EST
  • How To Edit Ticket Information

    The ability to edit ticket information varies by event. If the ability to edit ticket information is turned on...

    Feb 06, 2018 10:53AM EST
  • How To Transfer a Ticket

    If you would like to transfer the ownership of your ticket to another person, you can do from your Universe ac...

    May 29, 2018 10:16AM EST
  • How to Redeem Your Pass Credits

    Event organizers on Universe can choose to sell tickets or passes. When you buy a ticket, that ticket is valid...

    Jul 27, 2017 12:35PM EST
  • Why Did My Payment Fail?

    Failed payments typically happen when credit card information is entered incorrectly or the card is declined. ...

    Nov 07, 2017 09:31PM EST
  • Why Is My Ticket Not "Released" Yet?

    The default setting when creating an event to sell tickets on Universe is to send tickets immediately after bo...

    Nov 24, 2017 03:53PM EST
  • How To Generate An Invoice For your Order

    Invoices for orders can be generated from the purchaser's Universe account if the organizer has enabled this f...

    Dec 05, 2017 09:04AM EST

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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