Help Centre

Purchasing Tickets

  • How To Find Your Tickets

    If you cannot find your tickets, check your email for the confirmation email sent immediately after each booki...

    Aug 06, 2017 01:34PM EST
  • Can I get a refund?

    Whether an order is refundable is set by the organizer of the event. If you would like to request a refund for...

    Jul 20, 2017 01:46PM EST
  • Buying Tickets

    The checkout process is the same whether you are booking directly from, the event organizer's web...

    Mar 17, 2017 08:54PM EST
  • How To Contact An Event Organizer

    1. Locate the event: If you have already purchased tickets: you can locate the event in your dashboard. If y...

    Sep 09, 2016 02:46PM EST
  • How To Edit Ticket Information

    The ability to edit ticket information varies by event. If the ability to edit ticket information is turned on...

    Aug 18, 2017 01:00PM EST
  • How To Transfer a Ticket

    If you would like to transfer your ticket to another person, you can do so at any time. Tickets can be transfe...

    Aug 03, 2016 10:24AM EST
  • How to Redeem Your Pass Credits

    Event organizers on Universe can choose to sell tickets or passes. When you buy a ticket, that ticket is valid...

    Jul 27, 2017 12:35PM EST
  • Why Did My Payment Fail?

    Failed payments typically happen when credit card information is entered incorrectly or the card is declined. ...

    May 02, 2017 01:07PM EST
  • Why Is My Ticket Not "Released" Yet?

    The default setting when creating an event to sell tickets on Universe is to send tickets immediately after bo...

    Jul 24, 2017 02:28PM EST
  • Discount Code Troubleshooting

    Event organizers have the ability to create discount codes (promotion codes) to give specific buyers a percent...

    May 19, 2016 11:41AM EST

Get in Touch

  • Ask Other Users
  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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