Help Centre

Purchasing Tickets

  • How To Cancel A Free Order

    The buyer of an order for Free tickets can cancel their order at any time before an event. When cancelled, all...

    Nov 07, 2017 09:29PM EST
  • Activate Account After Checking Out as a Guest

    If you have purchased tickets as guest and have not activated your Universe account, you can do so at any time...

    Sep 21, 2017 10:55AM EST
  • BlizzCon FAQ

    Please see below answers to Frequently Asked Questions for BlizzCon 2018: What is the refund policy? There i...

    Jul 14, 2018 11:25AM EST
  • Buying a ticket on a payment plan FAQ

    If a host has set up payment plans on their event, buyers can opt-in and pay for their purchase in instalments...

    Apr 25, 2018 02:59PM EST

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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