Support Center

Buying tickets?

  • How To Find Or Print Your Tickets

    All tickets purchased on Universe can be accessed online at any time. As well, a confirmation email is sent i...

    May 02, 2017 01:05PM EST
  • Can I get a refund?

    If you have bought tickets for an event on Universe and would like a refund, the first thing you should do is ...

    May 18, 2016 05:13PM EST
  • Buying Tickets

    The checkout process is the same whether you are booking directly from, the event organizer's web...

    Mar 17, 2017 08:54PM EST
  • How To Contact An Event Organizer

    1. Locate the event: If you have already purchased tickets: you can locate the event in your dashboard. If y...

    Sep 09, 2016 02:46PM EST
  • How To Edit Ticket Information

    The ability to edit ticket information varies by event. If the ability to edit ticket information is turned on...

    Apr 05, 2017 01:50PM EST
  • How To Transfer a Ticket

    If you would like to transfer your ticket to another person, you can do so at any time. Tickets can be transfe...

    Aug 03, 2016 10:24AM EST
  • How to Redeem Your Pass Credits

    Event organizers on Universe can choose to sell tickets or passes. When you buy a ticket, that ticket is valid...

    Jul 10, 2016 05:15PM EST
  • Why Did My Payment Fail?

    Failed payments typically happen when credit card information is entered incorrectly or the card is declined. ...

    May 02, 2017 01:07PM EST
  • Why Is My Ticket Not "Released" Yet?

    The default setting when creating an event to sell tickets on Universe is to send tickets immediately after bo...

    May 19, 2016 01:31PM EST
  • Discount Code Troubleshooting

    Event organizers have the ability to create discount codes (promotion codes) to give specific buyers a percent...

    May 19, 2016 11:41AM EST

Contact Us

  • Email Us
  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at
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