Help Centre

Buying a ticket on a payment plan FAQ

If a host has set up payment plans on their event, buyers can opt-in and pay for their purchase in instalments over time, as opposed to paying the full price up front.

Note: If you are a host looking for instructions on how to set up payment plans for your event, steps on how to do so can be found here.

Answers to some frequently asked questions can be found below:

How do payment plans work?

Payment plans are set up by the organizer of the event. They have the option to activate payment plans per event, set the number of milestones (payments) and determine on which dates those payments are taken.

As a buyer, if payment plans are activated on the event you are purchasing tickets to, you will see the option to 'pay with payment plan' under 'payment options' at check out. Once you select that option you will see a breakdown of what you will be charged and on what dates.

You will be charged the first instalment plus the non-refundable payment plan fee immediately at checkout, and the remaining instalments will be automatically charged to your credit card on the instalment dates.

Are payment plans charged evenly across instalments?

Yes. The ticket price + service fees + additional fees (if applicable) are all added together and then divided by the number of instalments. In the example above, 1/3 of the total cost is charged at checkout followed by 1/3 on May 6 and the final 1/3 on May 22. Note that the first instalment is more expensive because it includes the non-refundable payment plan fee.

What happens when an instalment is missed?

If we are unable to charge the credit card on file when one of your instalments is due, you will receive an email letting you know and prompting you to log in to your Universe account to update the card on file. You have 10 days to update your credit card information and pay your instalment. If your instalment is not paid within 10 days, your order will be cancelled and you will be refunded for any amount charged minus the payment plan fee.

Where can I update my payment information?

You can edit your credit card information from your Universe account's 'your tickets' section by clicking 'view payment plan'.

Then, click 'update details' in the bottom right corner. You can pay instalments early on this screen as well.

What if I checked out as a guest?

If you checked out as a guest and did not create a Universe account when purchasing your ticket, you can log in by setting a password using this link

For any further questions, please contact us.‚Äč

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