Help Centre

How to Enable SOFORT as a Payment Method on Your Event

SOFORT is available for events that take place in Austria, Belgium, Germany, Italy and Spain, where the tickets are being sold in Euros. Sofort is a popular payment method, but note that it introduces longer delays for payments than other methods.

SOFORT is an asynchronous payment method, meaning the transaction does not go through at the same time that a buyer confirms it. There is normally a delay between 2-5 business days from the time a buyer confirms payment to the time that it is settled. For this reason, we disallow SOFORT payments within 7 days of an event's start date. When a payment fails before the event date, the ticket becomes cancelled and we send an email to the buyer notifying them of the failure. If the event is still within 7 days, they can register again with SOFORT or another payment method. If the payment fails after the event date, as the event host, you will have to arrange for alternate payment outside of Universe and a negative charge will apply to your account balance.

To enable SOFORT on your event:

1. Head to your event page and click on the Payments & Fees tab in your event editor. Then, click on Settings.

2. Scroll down to Payment Methods and click to toggle SOFORT "on".

3. Remember to save when you are finished.

4. You will now see the option for SOFORT at checkout for your event.
 
 Note: Refunds are handled like all other Universe orders. Since the SOFORT transaction can take a few days to settle, we will not allow refunding until that time. This prevents the organizer from accidentally refunding a ticket that they may never receive the funds for.

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    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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    View our documenation on our Developer Site

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