At Universe, we want to make sure your event sells out and stays sold out. But from time to time, you might have more tickets that you can offer or get last-minute cancellations. To ensure your event stays sold out, Universe’s waitlist feature will automatically email all interested tickets buyers when more than 5 tickets become available.
As soon as your event sells out, Universe will update the checkout screen to let potential ticket buyers know that the event is sold out, but they can join your event’s waitlist. The waitlist is only available once all of the available event dates and tickets are sold out.
How do I increase my available tickets?
If your event has sold out, there are two ways for you to increase ticket availability to take advantage of your waitlist:
2. Increase the Max Quantity for a particular ticket type if you’ve set a limit already
Both these settings can be adjusted in the Basic Information section of the Event Manager.
|Note: You will need to increase available tickets by a minimum of 5 tickets in order for your waitlist to be emailed.|
You can turn off the waitlist for your event anytime in Advanced Settings of the Event Manager. By default, the waitlist is turned on to ensure your event sells out.
When you turn off your waitlist, no emails will be sent out regardless if anyone is on the waitlist. Until you turn it back on will they be notified of available tickets.