Support Center

How to pre-load attendees using Ticket Manager

For at-the-door check-in, we recommend preloading your attendees through Ticket Manager. Usually, ten minutes prior to your event is a good time to do this. By pre-loading your guest list all of your attendee data will be up-to-date and populated within the app ensuring a quick and easy check-in process.

1. Download Ticket Manager for free from the App Store (Apple) or from Google Play (Android)

2. Open the app and log-in to your Universe account. 

3. Navigate to the 'Guests' tab and select the 'Filter' option from the upper left-hand corner of the app. 

4. From the list, select the appropriate event listing for which you are checking in guests. Make sure all other events are deselected. Then tap 'Next.'

5. From the list, select all of the appropriate ticket types. Then tap 'Done.'

6.Your attendees will automatically load and populate within the 'Guests' tab. You also can reload or resync your attendees by pulling down from the top of the screen. You will see a header appear that reads 'Attendees Synchronized.'

Note: For events with a lot of attendees it might take a couple of minutes for the guest list to fully populate. 

If you have any questions, feel free to contact us

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.


Contact Us

  • Email Us
  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found