Help Centre

How To Transfer a Ticket

If you would like to transfer your ticket to another person, you can do so at any time from your Universe account. Tickets can be transferred individually, however at this time it is not possible to transfer an entire order at once.

Please note that once a ticket has been transferred, you will no longer have access to the ticket from your account and the original QR code will not longer scan as valid. As well, if a ticket has been transferred, the order that the ticket was transferred from cannot be cancelled or refunded at any time. 


To transfer your ticket if you used guest checkout:

1. Set a password to confirm your account here.

2. Once you are logged in to your account, follow the instructions below.



To transfer your ticket:

1. Log in to your Universe account and go to My Tickets

2. Locate the ticket you would like to transfer and click 'View Ticket'. Then select the 'Transfer Ticket' option in the drop-down menu. 


NOTE: If you are transferring a ticket with a QR code that has not yet been released, the process is the same. When the QR code is released by the organizer of the event, the QR code will be sent directly to the owner of the ticket. 

3. In the pop-up that appears, enter the first name, last name, and email of the person you are transferring the ticket to and click 'Transfer'.

4. Once you select 'Transfer', an email will be sent to the email address entered for the individual to confirm their information and claim the ticket. If any additional information was requested by the event organizer for the ticket, this information will be collected from the recipient of the transferred ticket during the claim process as well.

NOTE: Pending transfers can be cancelled by selecting the 'Cancel Ticket Transfer' button on the drop-down menu to the right of the ticket. Once a transferred ticket has been accepted, it cannot be cancelled. 

 


5. Once the transferred ticket has been claimed, you will not longer have access to the ticket from your Universe account. If the ticket is not claimed or the transfer is declined, you will still have access to the ticket and it will not be considered transferred until the recipient claims the ticket. 

For further questions, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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