Help Centre

Photo Guide

PHOTO TYPES

 
1. Event Cover Photo 
Cover photos are large images that will be used across the Universe platform.
 
2. Event Photo 
A smaller photo used to represent your event at checkout and on social media platforms.
 
3. Additional Photos
Add photos to your event page to increase interest for your event.
 
4. Event Description Images
Add images to the description area on your page to increase interest for your event.
 
5. Additional Details Image
Add an image that will show on your tickets. 
 
6. Profile Photo
This image represents you and is used across the Universe platform.
 
7. Profile Cover Photo
The profile cover photo is a large image that lets you express who you are and your interests.
 

 


1. Event Cover Photo


Cover photos are large images that are used across the Universe platform. They are automatically resized to fit any web browser or mobile device. Follow the guide for best results.

 


Desktop:


Universe app:


Event Cover Photo Specifications:

Recommended Size: 1125w x 450h (1125px by 450px)
Ratio: 2.5:1
Filetype: JPG or PNG
File Size: no larger than 5mb

Recommendations: Upload an image that will bring your event to life. Avoid text.

 


Instructions:
 

You can upload a cover photo when you create an event, or go back later and change it.
 

1. If you are creating an event, add a photo under the Event Media Section > Cover Photo

2. If you would like to edit your cover photo - go to your listing page and click on Event Manager

5. Click on the Basic Information tab and scroll to the Event Media section

6. If there is already a cover photo there - click on the Trash Icon in the upper right hand corner of the image

7. Select Add Photo

8. Select a photo and click Open

9. Remember to hit Save when you are done!

 


2. Event Photo



 


Your event photo is what displays on the checkout widget, on Universe’s Discover platform and when your event is shared on social media.

Checkout widget:
 

Universe Discover:

 


Recommended Size: 100w x 100h
Ratio: 1:1
Filetype:
JPG or PNG
File Size: no larger than 2MB
Recommendations: no text
 

Instructions:

 

1. Go to the event listing page for the event you’d like to edit and click Event Manager in the upper left hand corner

2. From the side menu, select Basic Information

3. Scroll to the Event Media section and choose Event Photo

4. If a photo is there already, select the trash icon in the upper right hand corner of the image

5. Click Add Photo, select your photo and click Open

6. Crop your image if you would like - the image must be a square

7. Remember to hit Save when you are done!


3. Additional Photos

Add photos to your event page to increase interest for your event.



 

Instructions:
 

 

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left hand corner

2. From the side menu, select Basic Information
3.
Scroll to the Event Media section and under Additional Photos select Add Photos
4.
Select one or multiple images and click Open
5.
Images will appear as squares in the thumbnail but will expand to their full size when viewed on the listing page



4. Event Description Images
 

Add images to the description area on your page to increase interest for your event.
 


Event Description Image Specifications:

Recommended Size: 1000w x 500h
Filetype: .jpg (no text) or .png (with text)
 

Instructions:
 

To add your Event Description Image:

 

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left hand corner
 

2. From the side menu, select Basic Information

3. Under "Description", click the mountain picture icon in the tool bar.

4. Drag your image or click the "Choose File" button to begin uploading your images.

5. Click "Insert".




 5. Additional Details

 

Add an image that will show on your tickets.

Additional Details Image Specifications:

Recommended Size: 1000w x 500h (or, 1000w x 150h for a row of logos)
Filetype: .jpg (no text) or .png (with text)
 

Instructions:
 

To add your Additional Details Image:

 

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left hand corner
 

2. From the side menu, select Basic Information

 

3. In the "Additional Details" section, click the mountain picture icon in the tool bar.

4. Drag your image or clock the "Choose File" button to begin uploading your images.

5. Click "Insert".

 


6. Profile Photo​

This image represents you and is used across the Universe platform. 

Top bar:


Profile (dashboard, followers, following):
 

Profile (iOS app):

 

Profile Photo Specifications:

Recommended Size: 500w x 500h
Filetype: .jpg (no text) or .png (with text)
Note: this photo will be cropped into a circle

 

Instructions:
 

To add or update your Profile Photo:

 

1. On the top right of your window, under the dropdown menu, click "Profile".
 

2. Initially, your profile will be the first and last initials of your name. Click this avatar.


3. A pop-up will appear. Click “or, upload from your computer” and select your photo.




7. Profile Cover Photo

This is a large image that lets you express who you are and your interests.

Profile (iOS app):

Profile Cover Photo Specifications:

Recommended Size: 820w x 285h
Filetype: .jpg (no text) or .png (with text)
Recommendations: no logos, faces, type or fonts
Note: This photo will be cropped when the window changes size

 

Instructions:
 

To add or update your Profile Cover Photo:

 

1. On the top right of your window, under the dropdown menu, click "Profile".

2. Initially, your cover photo will be a gray background.

3. Mouse over the gray cover photo. An icon will appear in the top left corner. Click the icon.


4. Upload your photo and click "open".

 

 

 For further questions about photos, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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