Help Centre

Integrate With Stripe To Process Payments

Integrate your Universe account with Stripe to process payments for your event with your own merchant account. To sign up for a Stripe account, click here. If you already have a Stripe account, you can connect it to your Universe account using the following steps:

1. Login to your Universe account and go to your Dashboard and select the 'Payment Preferences' option from the menu on the left side of your page. 

2. From your Payment Preferences page, scroll down the the payment preference per currency section.
 

Note: Please read the pros and cons for each option, to fully understand the change you are making, including the fees. When integrating with Stripe, you'll be charged a processing fee by Stripe instead of the Universe credit card processing fee, and the Stripe fee is not passed on as a Universe fee through our system. If you'd like to pass this fee on to your buyers, you can do so by creating an additional fee. Please note that if you are absorbing the Universe Service Fee into your price or your additional fee also includes other fees, this will need to be taken into account when passing on your Stripe fees through Universe. Click here for steps on setting up an additional fee. 

3. Select the 'Stripe' button to connect your Stripe account for each currency needed. Once you do so, you'll be re-directed to Stripe's website, fill in the form, and select 'Authorize access to this account' button located at the bottom of the page. 

4. Once you are done integrating Stripe with your Universe account, you can set your default payment processor per currency for each event you create from that point on. This can be changed at any time.

You can set the payment processor to be different from your default for a specific event on the listing itself by going to your dashboard, and clicking on the event you would like to manage and selecting Payments & Fees from the menu down the left side of your page. From your Payments & Fees page, you can set your payment processing preference by selecting the 'Switch To Stripe Connect' button. You can switch your payment processing preference at any time however, this will not affect any payment already processed. When done, click the 'Save & Publish' button towards the top right of your screen to save your changes. 

 

If you have any questions, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

902ccb7cef9218297a770dda111ef39d@universe.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete