Help Centre

How To Contact An Event Organizer

1. Locate the event:

If you have already purchased tickets: you can locate the event in your dashboard.

If you have not yet purchased tickets: click on 'Browse Events' at the top of your screen and search for the event by filling in the search fields.

‚ÄčIf you have the direct link to the event, you can find it that way as well.

NOTE: To contact an organizer or other user through Universe, you must be logged in to your account. If you do not have an account, click here for steps on creating an account. 
Note: If you have already purchased tickets, the organizer may have noted their contact details directly on your ticket as a preferred method of contact. You check from by viewing your ticket on your My Tickets page. 

2. Contact the organizer: 
From the event page, scroll to the bottom of the page and select 'contact the organizer' from the black tool bar along the bottom of your screen.

NOTE: You can also message an organizer directly from their Universe profile or from the 'organized by' section on their event page (if available). 

3. Send your message: 
Once you select the contact button, you will be taken to a new page. Enter your message and select the 'Send Message' button. Your message will show in the recipients Universe inbox and they'll also receive an email that you have sent them a message. 

For further information on contacting an organizer, feel free to contact us

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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