Support Center

Create A Team For People To Scan Tickets Without Logging In To Your Host Account

The create a team feature allows people to scan tickets and check people in to your event without logging into your account. Please note that this feature is only compatible with iPhone, iPad and iPod Touch.
 
To create a Team, your Team Members, or people that will be scanning tickets at the door, will need to download the Ticket Manager app available here and have their bluetooth enabled. As the host, you'll need to be logged in to the app and have bluetooth enabled.

To enable bluetooth on an iOS device, go your device Settings, click Bluetooth, and toggle on. 
 
   

Once the app is downloaded and bluetooth is turned on, they can then select the ‘Join A Team’ button located on the home screen of the app, to send you a request and as the host you can then select ‘Manage Team’ then ‘Add Team Members’ from the 'Settings' icon on the lower right hand corner of your screen. All join team member requests will show up here for you to approve. They’ll then be able to check people into your event but will not be able to have access to your Universe account or log-in details. 


 
                                   
 
                                   
 
Note: To add someone to your team, you’ll need to be in Bluetooth range (approximately 30 ft). Once they’ve been added, they’ll be logged in as you and there is no need to maintain that range. 

For more information on Ticket Manager to check-in attendees and sell tickets at the door, click here

If you have any questions, feel free to contact us

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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