Support Center

New Features and Bug Fixes List

The list below is a summary of features / bug fixes by release date. This list is by no means comprehensive. Feel free to contact us if you have any questions. 


July 2017
  • Released Android TicketManager - V1.5.4
  • Host Dashboard has been updated with improved metrics and functionality.
  • Buyers can now cancel free tickets from their My Tickets page.
  • Hosts can set a refund policy for their event that is communicated to buyers at checkout.
  • Buyers can request a refund from their My Tickets page.
  • Buyers can now checkout as a guest without creating an account.
  • Released Android TicketManager - V1.5.5

June 2017
  • TicketManager app updated for iOS.
  • When a host receives a chargeback on their event it will now show on their Dashboard if they are using Universe Payments.
  • Hosts can now add taxes that are calculated on the ticket price plus any additional fees.
  • Buyers can now use Giropay or SEPA to purchase tickets for events in Germany, iDEAL for events in Netherlands and Bancontact for events in Belgium.
  • Buyers can now use Alipay for listings that transact in AUD, CAD, EUR, GBP and USD.
  • Buyers can now use Przelewy24 (P24) to purchase tickets for events in Poland.
  • The event listing page has been re-designed and optimized to help increase ticket sales for hosts.
  • The timeline shown on the host dashboard can be grouped by week or month.

May 2017
  • Hosts have the ability to turn individual access keys on or off.
  • A new report has been added to the Reports dashboard showing every single ticket purchased, breaking out orders into their own line items.
  • Checkout questions have been re-designed and improved for hosts.
  • Improved navigation on event pages for hosts.
  • Buyers can contact Hosts directly from their My Tickets page.
  • Passes have been moved from user's Dashboard to their My Tickets page

April 2017
  • Tickets can now be access from the My Tickets dropdown at the top right of their Universe account. Tickets no longer appear in the dashboard.
  • Hosts can turn on the option for buyers to create invoices.
  • Host has the option to "never" release tickets (specifically for events where tickets are sent outside of Universe).
  • Withdrawal email sent to hosts using Universe Payments has been revised. 
  • Hosts have the option to filter by date when downloading the Sales Report.

March 2017
  • Buyers can pay for multiple instalments of a Payment Plan on date of original purchase
  • Reminders emails are only sent 24h prior to an event begins; 72h email has been removed
  • Host has the ability to disable the 24 hour attendee reminder email
  • "Advanced Ticketing" section within the Manage tab has been re-named to "Event Settings"

February 2017
  • Day of the week for events now shows on listings pages
  • The pricing page has been updated to reflect pricing in Australia and Switzerland
  • Secondary users on an event can no longer change the payment preference
  • Faster load times on Manage tab for large events

January 2017
  • Year of listing event has been added to all dates showing in dropdown menus for event organizers
  • Manage panel and listing load performance has been upgraded
  • It is no longer necessary to upload an avatar in order to submit a listing
  • Faster load time on dashboard balances page
  • Pricing page has been updated with latest fee rates

December 2016
  • Features page has been updated with payment plans information link https://www.universe.com/payment-plans
  • New careers page
  • Customized integration is now available for the new checkout widget via the Checkout Widget tab in the manage panel
  • The pricing page has been updated to reflect pricing in Ireland

November 2016
  • Event organizers can now apply discount codes to more than 1 ticket type when bulk uploading discount codes
  • Event listing title maximum length has been increased to 75 characters
  • Event organizers can now filter the listings they see on their dashboard
  • Users and permissions has been revamped. It is now possible to grant and restrict team members permissions to create listings, see reports, manage orders and attendees, unsubscribe from organization emails and much more
  • Event hosts can now choose to use the new checkout widget via the manage panel checkout widget tab
  • New mobile layout design for dashboard my listings is out
  • Listings showing in the multi-user management team member permissions modal are now ordered and filtered to be events in the future only
  • Tickets can now be selected by clicking on the event date on the listings page
  • User sign in page has been improved to allow for easier sign in

October 2016
  • When creating or adding a new ticket type, the name of the ticket type is now required so save the new ticket type
  • Timezone issues for listing creation have been addressed and fixed
  • Organizers can now offer tickets in more currencies: Australian and New Zealand Dollar, and Swedish, Norwegian, and Danish Krone

September 2016
  • Passes creation flow has been redesigned
  • iOS and Android users can now redeem discount codes for fixed currency amounts
  • iOS users can now see host custom fee names
  • Reports page has been optimized for mobile web view
  • Organization hosts can grant organization members access to specific listings
  • Event organizers are notified if they cannot add attendees via orders & attendees page
  • Event date will be hidden from ticket transfers if host chooses to hide date via the listing edit and create forms
  • The user interface for setting the rate-applicability of checkout questions has been improved
  • Pass holders will now be notified when new events are redeemable with their passes
  • Reports will now show fixed-amount discount codes redeemed


August 2016

  • Google tag manager integration can now be used on universe event pages
  • Google auto-complete functionality has been extended for listing creation and editing
  • Android Discover search redesign 
  • Android Sell tickets redesign 
  • Android users can now add to their calendars the events they are attending
  • Android users will now receive feedback when inputting a non-existent access code
  • Users can set their default payment preferences (Universe payments or Stripe Connect) by currency
  • Credit card description will now contain event name for transactions processed using Universe Payments
  • Discount codes can now be set as fixed currency amounts
  • Users can now define max number of uses for access keys when uploading keys in bulk via a .csv file
  • User can submit feedback via the contact-us feedback tab
  • Hosts can now filter by all event dates when viewing orders and attendees in the manage panel
  • Event times are now grouped by date when selecting tickets to purchase
  • Hosts can now view TicketManager check ins reports including attendees check in and check out times

July 2016
  • Add button has been redesigned for checkout questions, discount codes, access keys.
  • iOS TicketManager users can sign-in multiple times for the same event
  • Ticket buyers can now see their tickets on a separate My Tickets page
  • iOS ​TicketManager users can now edit attendee info after checking in guests

June 2016
  • It is now possible to find events taking place in the next 24 hours
  • PDF tickets and receipts have been redesigned
  • Attendees report now contains information about access keys, discount and referral codes
  • Hosts can now download cancellation and pending approval reports
  • A balances overview page has been added to dashboard

May 2016
  • Orders & attendees view now indicates when an order is a transfer
  • Confirmation emails now contain a link to add the event to google and yahoo calendars
  • It is now possible to enable/disable ticket transfers and info editing via the manage panel
  • iOS users can now add booked events to their calendar
  • Android ticket view has been redesigned 
  • Android access keys support
  • Android discover has been redesigned

April 2016
  • For popular events with a lot of traffic, we have improved the messaging when buying a ticket
  • Event organizers can now delay when their attendees receive their tickets 
  • We've improved the flow for transferring a ticket
  • Event organizers can now add checkboxes to their checkout questions
  • Checkout questions can now be re-ordered
  • The pricing page has been updated

March 2016
  • Improved Access Keys
  • Integration with Zapier, a tool to connect Universe with over 500 different apps

February 2016
  • Redesigned Ticket and Order receipts
  • Google Tag Manager support that lets you integrate more third party apps into your listing
  • Boosted security with stronger password requirements
  • Ticket creation performance upgrades to handle more transactions efficiently
  • Select the Displayed currency of your Listing
  • Add redemption limits to Access Keys
  • Messages in ticket inquiries will now render inside of emails
  • Ticket emails will now be sent from tickets@universe.com

January 2016
  • Listings can now display prices in 171 different currencies (for a list see: https://openexchangerates.org/currencies.json)
  • Buyers can input multiple access keys (separated by commas) to unlock a number of rates
  • Maximum & Minimum quantities for purchasing passes
  • Smaller new QR codes updated across the app
  • Google Analytics E-commerce tracking in our Embed widget
  • Universe events are now being pushed to TicketMaster via their API
  • Associate discount codes to a number of different rates

December 2015
  • Create and sell Passes, which allow buyers to purchase blocks of credits that can be redeemed for tickets to multiple events
  • Replaced navigation bar for the Powered By Universe slide bar, which allows users to sign-in/up with minimal branding on a listing's page
  • Hide date-time from event, this will hide dates across discovery and the mobile apps as well
  • New pricing page with selectable currency
  • Access to the invitations tool is now restricted to listings that have been approved and are posted
  • Inputs for KYC data for Stripe in the withdrawal form
  • Style fixes to Withdrawal form
  • “Add to Calendar” in ticket transaction emails
  • Removed arts & crafts background from the home page 

November 2015
  • Listings in the UK will now be able to transact in pounds
  • Newly redesigned Home page that will now display current events, allowing users to wish list them and filter using keywords, location, dates, and categories
  • Ticket holders can now transfer their tickets to any name/email via their dashboard
  • Speed improvements that trim the asset size & loading times for pages across the site

October 2015
  • Transact in EUR currency using Universe Payments or Stripe Connect
  • Withdraw from your EUR balance via PayPal
  • Unsubscribe from all emails regardless of whether you’re currently signed in
  • Clear dates in the listing form with the added “X” button
  • Create short URLs for Access Keys that are easy to copy & paste
  • Speed improvements related to reports and ticket quantities across the app
  • Addressed issues with regards to saving and publishing a listing

September 2015
  • Various bug fixes related to managing Access Keys
  • Stylesheet and mobile improvements to tables found in the Manage and Promote panels
  • Send host purchase notifications immediately when a user enables the option
  • Scrolling enabled for long modals
  • Redesigned Web Affiliates tab

August 2015
  • Lock ticket rates and allow certain buyers to unlock & purchase them with Access Keys
  • Generate Access Key links that apply codes to tickets instantly
  • Reorganized discount codes panel with separate Social Deals tab
  • Redesigned Facebook Integrations tab
  • Restructured sitemap and improved SEO with /explore meta tags and Google Breadcrumb fixes
  • Rates will now display "Sale Ending Soon" when there are less than 3 days left until they become unavailable, and "Last Day" when there is only 1
  • Faster user report generation
  • Bug fixes related to editing attendee host fields, connecting via Facebook in /explore

July 2015
  • Revamped Explore feature that lets users search for events by name, location, category, and date faster with more accuracy
  • Redesigned Add Attendees feature to improve UX during host checkout
  • New email templates for hosts creating and submitting an event
  • Bug fixes related to creating, updating, and importing discount codes that prevent codes from duplicating and not being saved

June 2015
  • Redesigned ticket and booking confirmation emails
  • New company "About Us" page
  • Improved listing search engine that will now return results for events searched by host name
  • Host reminder emails can now be sent to a user that joins an organization
  • Ticket purchase notifications can be aggregated or sent individually as they happen
  • Custom listing URL's can be edited from the Manage overview
  • Added support for Yahoo and Microsoft in new authentication flow
  • Stylesheet fixes and mobile optimization to the Conversations and Withdrawals flow
  • Create promotional links that let users apply discounts to tickets instantly
  • Bug and UI fixes for the discount code panel
  • Revamped Website Integrations panel 

May 2015
  • New sorting features for Orders & Attendees in the host's manage panel
  • Quick approve orders from Orders & Attendees 
  • UI/UX fixes for the host's Add Attendees flow
  • Redirect to home when using a supported browser on the upgrade browser page 
  • User profile links have been fixed
  • Nav-bar caret dropsdown on click
  • Hidden listings are now also hidden from future events
  • Duplicating a listing will now duplicate its theme as well
  • Facebook events tab ranks events with available tickets at the top
  • Call-to-action button when there are unapproved tickets pending in the manage overview
  • Account creation fixes that tie Facebook, Twitter, and Google authentication to a single email
  • Redesigned authentication form 
  • Mobile optimized dashboard and ticket views for better browsing
  • Bulk upload discount codes
  • Send messages to all approved orders, all unapproved orders, and declined ticket holders
  • Improved listing currency assignment based on its geolocation
  • Rate placed at the top of the listing form will now be advertised across discovery
  • Rebranded favicons
  • Payment provider included for each order in host reports
  • Customize label's for free ticket rates
  • Edit Buyer Info and Resend Ticket to Stripe ticket holders

April 2015
  • Revamped Manage panel for faster and more responsive browsing
  • Find Facebook events that are in your network in the Browse Events sidebar
  • Redesigned and animated landing pages for App, Ticketmanager, Direct Payments, and Customers
  • Preview tweets before users send them out as social deals
  • Added area to a listing's location allowing users to search for listings based on neighbourhood
  • Payment Preferences box in Create/Edit event forms for more transparency
  • Optimized flow to manage listings in dashboard
  • Link and switch to Stripe Connect in your Booking Settings
  • Labeled Payment Preferences for each listing in the dashboard
  • Send sales inquiries directly to our sales team with the contact-us form

March 2015
  • New discovery map that let's you explore city streets to find events
  • Redesigned iOS Ticket Manager with new organization features to improve the host's user experience
  • Dedicated splash pages that add more details for Facebook events
  • Sign into Twitter and make tweets to get socials deals without leaving our embed widget 
  • Revamped the Promote tab with improved settings and interface
  • Back-end improvements to improve scalability and speed site-wide
  • Enhancements to our event aggregator that connect you to more events

February 2015
  • Discover Facebook events on Universe with our new Event Aggregation feature
  • Scaled up Friend Invite promotional tool allowing users to import and invite thousands of emails
  • Improved performance for exporting ticket reports
  • Site-wide redesign and rebrand with the new Universe logo
  • Switched domain name to http://www.universe.com
  • Revamped landing & marketing pages with new content and image assets
  • Improved UX with the new Sell Tickets form
  • Expanded footer and added sales, marketing, and support links
  • Implemented a new Organizations feature that let's users share and edit each other's listings

January 2015
  • Revamped web design for mobile phones
  • Monogram avatars for users that haven't uploaded their own profile images
  • Added a new Cinematic design theme for listings
  • Allow buyers to contact the host directly when purchases are confirmed, declined, or cancelled
  • Exporting reports for referral and discount codes
  • Improved alerts and flash notifications for a better user experience
  • New search function for embedded profile listings
  • Upgraded SEO to boost rankings of the main landing pages
  • Fixed bugs, compressed web assets, and added animations to optimize page load times
  • Prepped back end and UI for Stripe and PayPal which will be supported in the near future

December 2014
  • Sign up/sign in via Twitter, Facebook, and Google accounts
  • Graph sales, demographics, and other stats with the Reports and Analytics panel
  • Link analytics data from an event to Google Analytics
  • Mailchimp support that allows attendees to be added to a host's mailing list
  • Exporting Attendee and Order reports in CSV and XML formats
  • Show/hide sections on a listing's page to curate its content
  • Cropping and adding blur effects to images
  • Displaying order information when scanning tickets via Ticket Manager
  • Messaging attendees after they've checked into the host's event
  • Integrating ticket, buyer, and listing data with external applications​ using Webhooks

August 2014
  • Conveniently log in your event team members to Ticket Manager iOS app for at-the-door checkins and payments using Bluetooth "Add to team" and "Join team" buttons
  • Fixed payment edge case bugs - for example, poorly formatted credit card expiry dates are now handled better
  • Added features to improve SEO (search engine optimization) for events
  • Made event organizer exports faster
  • Better responsive features for embedded checkouts 
  • Fixed bug where discounts codes will show for subsequent events that an event organizers visits
  • Payments are now processed using Stripe, for better reliability
  • Now supporting Visa Debit payments, worldwide
  • Ability for hosts to edit buyer and attendee information on tickets


July 2014
  • Added venue (integration with Foursquare and Google's APIs) on event creation / edit form
  • Venue names are now displayed on event pages, tickets, emails, receipts, etc. 
  • Added a button to switch from a personal to a business account (and vice versa) in account settings
  • Added "View ticket" and "View order" action buttons in Attendees and Orders reports for hosts (and admins)
  • Host event funds email will include a feedback survey, as well as information about our affiliate program
  • Fixed user's locations on profiles
  • Fixed unsubscribe functionality from event invitations
  • Fixed issues with loading avatars on certain profiles
  • Added a "Duplicate listing" action on dashboard for easier access
  • Deprecated Facebook social deals (via Timeline posts) due to Facebook terms of use. We'll be adding additional social deals platforms soon
  • Improved export speed 
  • Better UI when events are sold out
  • Hosts can now customize the social discount tweet on Uniiverse's embedded checkout

June 2014
  • Released At-the-door scanning app Ticket Manager for Android 
  • Improved checkout flow via Uniiverse's embedded widget on listing pages
  • Mobile optimized pages for www.uniiverse.com/listings, event pages, checkout pages, ticket pages, dashboard 
  • Stability and scalability improvements 
  • Public listings will now be automatically published to Zvents for extra distribution
  • Ability to edit the Tweet and Facebook share copy of social deals
  • Ability to search discount codes by code name
  • Ability to search attendees / orders by first name, last name or email in attendee and orders tables
  • Ability to search tickets / orders faster in Uniiverse's admin panel - this will increase our customer support speed
  • Performance improvements for downloading reports
  • Feature deprecation: We're no longer supporting "tipping events". i.e you cannot specify a minimum number of tickets sold to activate the event. We recommend using "requiring approval" booking method instead
  • Fix to ensure event duplication feature transfers all information successfully (except for listing's photo) 
  • Fix to ensure private note does not get removed accidentally
  • Fix for email layout in Outlook
  • Fix to display correct currency for 'buyer chooses' ticket types
  • Other smaller bug fixes
 
April 25, 2014
  • Ability to upload very large amount of discount codes (>25,000)
  • Improvements to Uniiverse iOS app
 
April 16, 2014
  • Mobile responsive + faster marketing pages
  • New home and marketing pages: www.uniiverse.com/home
  • New pricing page: www.uniiverse.com/pricing
  • New customer page: www.uniiverse.com/customer
  • New features page: www.uniiverse.com/features
  • Improved UI / Flat design across site - Part 1
  • Improvements to iPad UI
  • User can upload avatar directly on their dashboards
 
April 8, 2014
  • Improvements to release time. (From 10 minutes to less than 30 seconds)
  • Improvements to email modal
  • Fix for Widget code on Manage tab
  • IE 8 bug fixes
  • Improvements to SEO and sitemap
  • Deprecate badges + reviews across site
 
April 2, 2014
  • Customized checkout per ticket type or for primary buyers
  • Event organizers can now send complimentary tickets / process payment via Host Box Office for hidden rates, sold out rates, at-the-door rates, etc
  • Added check-in date/time to Ticket Manager App for iOS
  • Faster import download
  • UI improvements to listing invites
  • Event organizers can now upload videos in their event descriptions
 
March 31, 2014
  • Added rich text editor to email invitations
  • Event organizers can sent emails to buyers + segment list by ticket type or date of purchase
 

To check our features, please visit www.uniiverse.com/features

Uniiverse is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.
 
 
 

Contact Us

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    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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