Help Centre

How To Cancel An Order And Issue A Refund For Your Event

Refunds and cancellations can be issue at any time before your event. If you are issuing refunds to cancel your event, each order must be cancelled individually. To issue a refund for an order after the event has ended, please contact usPartial refunds are not possible at this time.

  NOTE: For further information on setting a refund policy.

If you have purchased tickets to an event and are looking to request a refund, click here.


To Cancel An Order / Issue A Refund For Your Event:

1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.

2. From your event's 'Manage' page, select the 'Orders & Attendees' option from the menu down the left side of your screen. 

3. From the Orders tab, locate the order you would like to cancel/refund and select the drop down menu beside the order, and choose the option 'Refund & Cancel Order'. 
 




















4. A popup will appear for you to confirm you would like to issue a full refund and cancel all tickets in the order. Click 'Ok'. 

  NOTE: Once an order has been cancelled, this action cannot be undone. 

Once cancelled, the buyer will receive a cancellation confirmation email and the refund will take a few days to appear on their bank account. 

If you have any questions, please contact us

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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