Help Centre

How To Cancel An Order And Issue A Refund For Your Event

Refunds and cancellations can be issue at any time before your event. Partial refunds are not possible at this time. If you are issuing refunds to cancel your event, each order must be cancelled individually. To issue a refund for an order after the event has ended, please contact us.

  NOTE: For further information on setting a refund policy, click here.

If you have purchased tickets to an event and are looking to request a refund, please click here.

To Cancel An Order / Issue A Refund For Your Event:

1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage. 

2. From your event's 'Manage' page, select the 'Orders & Attendees' option from the menu down the left side of your screen.

3. From the Orders tab, locate the order you would like to cancel/refund and select the drop down menu beside the Contact Buyer button, and choose the option 'Refund & Cancel Order'. 

4. A popup will appear for you to confirm you would like to issue a full refund and cancel all tickets in the order. 

  NOTE: Once an order has been cancelled, this action cannot be undone. 

5. Once cancelled, the buyer will receive a cancellation confirmation email and the refund will take a few days to appear on their bank account. Their tickets will no longer scan as valid and will no longer be available in their Universe Dashboard. 

If you have any questions please contact us

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