Support Center

How to Issue a Refund and Cancel an Order

If needed, you can cancel an order for your event and refund the buyer's credit card in full at any time before your event. Partial refunds are not possible at this time. To issue a refund for an event that has ended, please contact us for assistance.

Please note that our refund policy is 24 hours before the start of the event. If you would like to set your own refund policy, please state that clearly in your event description.

If you have purchased tickets and are looking to request a refund, please click here.

To issue a refund:

1. Log-in to your Universe account, go to your dashboard, and select the event you would like to Manage.

2. From your event page, select the "Manage" option on the task bar located directly above your event page. 

3. Then, select “Orders & Attendees” from the menu on the left side of your page.

4. From the Orders tab, find the buyer you are issuing a refund for and click the drop down menu located beside their information. If your event page has multiple dates, select the correct date from the 'Orders For' dropdown menu to view the orders for the correct date. 

5. From the dropdown menu, select “Refund & cancel order”.

6. You will then see a prompt that asks you to confirm that you would like to issue a refund - click ok to confirm and continue.

7. Once the order has been refunded, the buyer will automatically receive a cancellation confirmation email and the refund will take a few days to appear on their bank account.

If you have any questions please contact us

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

Contact Us

  • Email Us
  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found