Support Center

Payment Processing Preferences

Universe has two options for payment processing when selling tickets to your Universe event. 

All payments on Universe are fully secure and PCI compliant. For further information and to view our Attestation of PCI Compliance, click here

Universe Payments (Default):
Universe payments is the default payment processing option and there is no set up required. When using Universe Payments, all payments for your event will be processed using our payment processor. A credit card processing will apply, and this can be passed on to buyers (default) or you can absorb into your price

  NOTE: Processing fees differ per location and currency, click here to view our pricing page. 

The funds from your event will be added to your Universe account balance 48 hours after the end of your event. You can then request your funds from your Universe Dashboard to receive them via cheque (United States and Canada only) or direct deposit (worldwide). For a guide on withdrawing your funds, click here. Universe does not offer advances on these funds. 

Stripe Connect:
Integrate with Stripe to process payments using your own payment processor. This will allow you to receive funds from ticket sales as they happen and is recommended if you'll need the funds before your event. Further information on setting up Stripe Connect can be found here

  NOTE: When integrating with Stripe, you'll be charged a processing fee by Stripe directly instead of the 3% Universe credit card processing fee, and by default the Stripe fee is not passed on as a Universe fee through our system. If you'd like to pass this fee on to your buyers, you can do so by creating an additional fee.

If you have any questions, feel free to contact us.

Contact Us

  • Email Us
  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

902ccb7cef9218297a770dda111ef39d@universe.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete