Support Center

Payment Processing Preferences

There are two options for payment processing when selling tickets to your Universe event. The default option is to use Universe payments to accept payments using our payment processor, or you can choose to integrate with Stripe to manage your own payment processor. 

All payments on Universe are fully secure and PCI compliant. For further information and to view our Attestation of PCI Compliance, click here

OPTION 1 - Universe Payments
Universe payments is the default payment processing option and there are no steps required to set this up. When using Universe Payments, all payments for your event will be processed using our payment processor. There is an additional credit card fee for all payments using our processor and this can be passed on to buyers (default) or you can absorb fees into your price. The credit card fee varies by location and is as follows:

United States, Canada: 3%
United Kingdom, Europe, Ireland, Australia, Denmark, Norway, Sweden: 2%

The funds from your event will be added to your Universe account balance 48 hours after the end of your event. You can then request your funds from your Universe Dashboard to receive them via cheque (United States and Canada only) or direct deposit (worldwide). For a guide on withdrawing your funds, click here. Universe does not offer advances on these funds. 

OPTION 2 - Stripe Connect
Integrate with Stripe to process payments using your own payment processor. This will allow you to receive funds from ticket sales as they happen and is recommended if you'll need the funds before your event. Further information on setting up Stripe integration can be found here

When integrating with Stripe, you'll be charged a processing fee by Stripe directly instead of the 3% Universe credit card processing fee, and by default the Stripe fee is not passed on as a Universe fee through our system. If you'd like to pass this fee on to your buyers, you can do so by creating an additional fee.

If you have any questions, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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