Support Center

Who Pays The Fees?

By default, all fees charged in our system are passed on to the ticket buyers, however you have the option to absorb them into your ticket price if you would prefer.

Universe charges a $.99 + 2% service fee per ticket and this is capped at $9.95 per ticket. If you are processing payments using Universe Payments, a 3% credit card processing fee will apply. If you are using your own Stripe account to process payments, the processing fee will be charged to you by Stripe and not passed on as a Universe fee in our system. For further information on payment processing preferences, click here

It's completely free to use Universe for free events. 

Set who pays the fees for your event:

1) Log in to your Universe account, go to your dashboard and select the event you would like to manage.

2) Next, select the 'Manage' button from the task bar directly above your event page. Then, select the 'Payments & Fees' option from the menu along the left side of your page. 


3) Towards the bottom of your screen you will see a drop down bar that reads 'Who pays the service fees?' Click on the drop down menu to select either 'pass fees to the buyer' or, if you would like to pay the fees, 'Absorb fees into the price'. For a guide on splitting the fees between you and your buyers, click here

4) When done, select the 'Save & Publish' button towards the top right of your screen.

For further information, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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