Help Centre

How To Set Who Pays The Service Fees For Your Event

Universe charges a per ticket Service Fee for all paid orders in our system.

If you are using our payment processor, Universe Payments, to process payments for your event, a credit card processing fee will also be applied. 

If you are using your own Stripe account to process payments, the processing fee will be charged to you by Stripe and not passed on as a Universe fee in our system. Learn more about payment processing preferences.

Pricing varies by currency and location. 


To Set Who Pays The Fees For Your Event:

1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.

2. From your event's 'Manage' page, select the 'Payments & Fees' option from the menu down the left side of your screen and then select 'Settings'.

3.  Scroll down to the 'Additional Fees'
 section and locate the 'Fee Structure' setting. 



4. Select on the drop down menu to select either 'Pass fees to the buyer' or 'Absorb fees into the price'. 



5. Save your changes. 

For further information, please contact us.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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