Support Center

How to Add an Additional Fee

Set up an additional fee to be charged per ticket for your event. Buyers will see the fee in the cost breakdown when purchasing a ticket and the funds collected from your additional fee will show in a separate column in your Orders Report. 

To Add An Additional Fee:

1. Log-in to your Universe account, go to your Dashboard, and select the title of the event you would like to manage. 



2. From your event's 'Manage' page select the 'Payments & Fees' option from the menu down the left side of your screen.

3. Scroll down to the Additional Fees section and locate the 'Charge an additional fee to buyers' field, and select 'Yes, flat and/or a % of the purchase'.

 

4. Once selected, additional fields will appear. Enter the name of your fee and the percentage of the ticket price and/or flat fee that you would like to charge.


5. Select the 'Save & Publish' button towards the top right of your screen to save your changes. 


If you have any questions, please contact us
 

Contact Us

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  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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