If you would like to collect additional information from your guests at checkout, you can set up custom buyer and/or attendee check out questions. Questions can be set to 'optional' or 'required', can be a text field, single select or multi select question or a checkbox, and can be set to be applied to all or specific ticket types
NOTE:The default fields for both the buyer (collected once per order) and attendee (collected for each ticket in an order) are first name, last name, and email. The default information collected from the buyer (first name, last name, email) cannot be turned off or edited.
1. Log-in to your Universe account, go to your , and select the title of the event you would like to manage.
NOTE: A preview of each question you set will show on the right side of the page.
3. To add a question, select the blue 'Add Questions' button and choose your question type or a preset question.
4. Enter the details for the checkout question you are adding including the question (Label Title), response options (if applicable), which ticket type(s) your question applies to, whether it is required to checkout or optional, and whether the information should be collected once per order (from the buyer) or per ticket in an order.
NOTE: Information collected from the buyer (once per order) will show in your Orders Report and information collected per ticket will show in the Attendees Report.
NOTE: Custom checkout questions can be removed completely by clicking the trash can icon beside the question and question can be re-ordered by clicking the left side of the question and dragging to where you would like it. Data collected from deleted questions will still be available in your reports.
5. Save your changes.