Help Centre

How To Set Up Custom Checkout Questions

To collect additional information from your guests at checkout, you can set up custom buyer and/or attendee check out questions. Questions can be set to 'optional' or 'required', can be a text field, single select or multi select question or a checkbox, and can be set to be applied to all or specific ticket types.

  NOTE: The default fields for both the buyer (collected once per order) and attendee (collected for each ticket in an order) are first name, last name, and email. The default information collected from the buyer (first name, last name, email) cannot be turned off or edited. 

To Customize Check Out Questions:

1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.

2. From your event's 'Manage' page, select the 'Checkout Questions' option from the menu down the left side of your screen. 

  NOTE: A preview of each question you set will show on the right side of the page. 

3. To add a question, select the 'Add a Question' button and choose your question type or a preset question.

4. Enter the details for the checkout question you are adding including the question (Label Title), response options (if applicable), which ticket type(s) your question applies to, if it's required to checkout or optional, and if the information should be collected once per order (from the buyer) or per ticket in an order.

  NOTE: Information collected from the buyer (once per order) will show in your Orders Report and information collected per ticket will show in the Attendees Report

  NOTE:  Custom checkout questions can be removed completely by clicking the trash can icon beside the question and question can be re-ordered by clicking the left side of the question and dragging to where you would like it. Data collected from deleted questions will still be available in your reports.

5. Save your changes. 

For further questions, please contact us.

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