Support Center

Download Your Reports

Download comprehensive reports for your event at any time.

Guestlist Report:
The guestlist report is ideal for printing and checking people in at the door of your event. It provides a full attendee list and the ticket type of each attendee. 

Attendees Report:
The attendees report includes the name and email address of each attendee (ticket holder) and any additional attendee information you requested at checkout, who bought the order (the buyer), and general attendee information.

Orders Report​:
The orders report includes a cost breakdown of each order, Information on the buyer, including any custom information you have requested from the buyer at checkout, quantity and type of tickets, purchase origin, and general order information.
 

Cancellations and Refunds Report:
The cancellations and refunds report includes all cancelled orders for your event. This is shown at the Order level (not attendee) and all cancelled orders, if paid, have been refunded in full. Cancelled orders do not show in any other report.

Requires Approval Report:
If your event is set to require your approval to review each booking request to approve or decline, you can download this report to view all pending requests to easily view the order information for all requests. 

Downloading Reports:
1. To download reports about your orders and attendees, log-in to your Universe account, head over to your dashboard, find the event you want to manage, and click on it.

2. There will be a Taskbar at the top of your event page - select the Manage option:
 


3. Select Reports from the left side of the manage page. You will see a brief sales overview as well as ticket sales stats.  Along the right side of the page, select which of the three reports you would like to download (Guestlist Report, Attendees Report or Orders Report).
 


5. Click the CSV file button on the report you would like to download. You can view these reports at any time before, during, and after you event. 


If you have more questions about downloading reports, feel free to contact us

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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