Support Center

Download Your Reports

The data from your Universe event's is available in different reports depending on the information you are looking for. 

Guestlist Report:
The guestlist report is ideal for printing and checking people in at the door of your event. It provides a full attendee list and the ticket type of each attendee. 

Attendees Report:
The attendees report includes the name and email address of each attendee (ticket holder) and any additional attendee information you requested at checkout, who bought the order (the buyer), and general attendee information.

Orders Report​:
The orders report includes a cost breakdown of each order, Information on the buyer, including any custom information you have requested from the buyer at checkout, quantity and type of tickets, purchase origin, and general order information.

Tickets Report​:
The tickets report includes a cost breakdown of each ticket for your event. An order can have multiple tickets. 

Cancellations and Refunds Report:
The cancellations and refunds report includes all cancelled orders for your event. This is shown at the Order level (not attendee) and all cancelled orders, if paid, have been refunded in full. Cancelled orders do not show in any other report.

Requires Approval Report:
If your event is set to require your approval to review each booking request to approve or decline, you can download this report to view all pending requests to easily view the order information for all requests. 

To Download A Report:

1. 1. Log-in to your Universe account, go to your Dashboard, and select the event you would like to manage.

2. From your event's 'Manage' page, select the 'Reports' option from the menu down the left side of your screen.

3. Each available report will be listed down the right side of your screen. Select the CSV button below each report you would like to download.

  NOTE: If you have more than one date of your event page, select which date you'd like download your report / see data for from the 'Choose Your Event' dropdown. All events on your event page will be selected by default.
 


If you have more questions about downloading reports, feel free to contact us
 

Contact Us

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  • Support

    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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