Help Centre

How To Find Your Tickets

If you cannot find your tickets, check your email for the confirmation email sent immediately after each booking. If you still are not able to find your ticket in your email inbox, please check your spam/junk folder. 

If you have a Universe account, you can access your tickets online at any time. 

To Access Your Tickets Online:

1) Log in to your Universe account using the email address associated with the order. If you do not remember your password, you can reset it here

2) Once logged in, select the dropdown to the top right corner of your screen, and select 'My Tickets'.

3. On your 'My Tickets' page, all tickets and order information for upcoming and past events associated with your account will show here. To view your ticket or order information, select the 'view' button beside the item you'd like view, or use the drop down menu for additional options to edit information or transfer a ticket. 

  NOTE: If you are the buyer of the order, you'll have access to all tickets in the order, order information, and the receipt. If a ticket in an order is associated with your email address but you are not the buyer, any ticket associated with your account will show on your My Tickets page, and any additional tickets in the order and the order information and receipt will not show. 

  NOTE: Tickets can be printed or displayed electronically unless specified otherwise by the event organizer. To show your ticket electronically, you can display your ticket on any mobile device from your confirmation email, by downloading the app, or by adding your ticket to Apple Wallet using the link in your confirmation email. 

4. To access the PDF of your ticket to print off, select the 'Download' button from the View Ticket of View Order page. To download and print all tickets in your order in one document, selecting the View Order option and the Download Receipt option option.

If you are not able to locate your tickets, please contact us from the email address associated with your order and we will help you locate your ticket.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


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    View our documenation on our Developer Site
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