Help Centre

How To Find Your Tickets

If you cannot find your tickets, first check your email for the confirmation sent immediately after booking. If you still are not able to find your ticket in your email inbox, please check your spam/junk/promotions folder, or any alternative email addresses you may have used. 

To Access Your Tickets Online:

1. Log in to your Universe account using the email address associated with the order. If you do not remember your password, you can reset it.

2. Select the dropdown to the top right of your screen, and select 'Your Tickets'.

3. All tickets and orders associated with your account will show here. To view your ticket or order information, select the 'view ticket' button beside the ticket or order you'd like view, or use the drop down menu for additional options to edit ticket/order informationtransfer a ticket, request a refund or cancel a free order, or contact the host


 Note: If you are the buyer of the order, you'll have access to all tickets in the order, order information, and the receipt. If a ticket in an order is associated with your email address but you are not the buyer, you will have access to only the ticket associated with your email address.


 Tip: Tickets can be printed or displayed electronically unless specified otherwise by the event organizer. To show your ticket electronically, you can display your ticket on any mobile device, from your confirmation email, by downloading the app, or by adding your ticket to Apple Wallet using the link in your confirmation email. 

If you are not able to locate your tickets, please contact us from the email address associated with your order and we will help you locate your ticket.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us


    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at


    View our documenation on our Developer Site
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