Help Centre

How To Edit Ticket Information

The ability to edit ticket information varies by event. If the ability to edit ticket information is turned on, information associated with a ticket can be updated. This information collected is specific to the event and typically includes first name, last name, email, and any custom questions set up by the organizer of the event.

  NOTE: The event organizer can turn off the ability to edit tickets at any time. If the ability to edit tickets is turned off, no changes can be made. This setting can be changed by the event organizer at any time.

To edit your ticket information if you used guest checkout:

1. Set a password to confirm your account here.

2. Once you are logged in to your account, follow the instructions below.


To edit your ticket information:

1. Log in to your Universe account and go to My Tickets.

2. All editable tickets on your account will show in the 'Upcoming Events' section. Locate the ticket you would like to edit, and from the dropdown menu beside that ticket, select 'Edit Guest Info'. 


 
If you made the purchase and would like to change any information collected from buyer, locate the order you would like to edit, click the drop-down menu titled 'View Order', and select 'Edit Buyer Info'.

  NOTE:  Buyer information is collected once per order. The first name, last name, and email listed is the information on your Universe account. This information can only be changed in your Account Settings. Any custom information collected by the event organizer can be changed here. 


3. Once you select the edit option, a pop-up will appear. Make any necessary changes and select the 'Save Info' button.

  NOTE: When editing ticket information, if the email address is changed, an email will be sent to the email address entered on the form to let them know that you have assigned them a ticket to the event.
 


For any further questions, feel free to contact us.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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