Support Center

How To Edit Ticket Information

Information associated with a ticket can be updated at any time. This information includes first name, last name, email, and any custom questions set up by the organizer of the event. Information collected will vary by event. 

To edit the information on a ticket:

1. Log in to your Universe account and go to My Tickets.

2. All tickets on your account will show in the 'Current Events' section.

If you made the purchase, locate the ticket you would like to edit, click the drop-down menu beside the ticket titled 'View Order', and select 'Edit Buyer Info' if you would like to edit your own information, or click the drop-down menu below the ticket titled 'View Ticket' and select 'Edit Guest Info' if you would like to edit the information on a ticket you bought for someone else.




 
If someone else purchased a ticket on your behalf, your drop-down will show only the 'View Ticket' and 'Edit Guest Info' options. Select 'Edit Guest Info' to change your name, email address and/or answers to any questions the host requested at check-out.

3. Once you select the 'Edit Guest Info' option, a pop-up will appear. Make any necessary changes and select 'Save Guest Info'.

NOTE: If the email address is changed, an email will be sent to the email addresses entered on the form to let them know that you booked them a ticket to the event.
 


For any further questions, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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