Help Centre

Can I get a refund?

The organizer of an event sets the refund policy for buyers.

If you would like to request a refund, first check the refund policy of the event your tickets are for. The refund policy will be noted on the event page or on your Ticket page in the 'Invoice Summary' or 'Notes From The Organizer' section which can be found by click the 'View Order' on Your Tickets page. 


 Warning: If you choose to request a refund outside of the host's set refund policy, issuing you a refund is at the discretion of the host. 


 Tip: If your order is free, you can cancel your ticket(s) directly from your Universe account. 

To Request A Refund:

1. Log-in to your Universe account, go to your Your Tickets page and locate the order you would like to request a refund for. 
If you do not remember your password, you can reset it.

 Note: The option to request a refund is only available for upcoming events. If you would like to request a refund for an event that has ended, please contact the organizer directly. 

2. Click the dropdown menu beside the 'View Order' button and select 'Request Refund'


 Note: Only the Buyer of the order , the owner of the ticket(s), is able to request a refund.

3. From the message modal that appears, enter any additional information, if needed, and click 'Send Message'.

Partial refunds are not possible. If you have purchased more than 1 ticket in the same order, all tickets in your order will be cancelled and refunded. 

The event organizer should get back to you regarding your request, and has the ability to issue you a refund through Universe. When a refund is issued, the money will appear back on your account card used to make the purchase within 5 - 8 business days. 


If you do not hear back from the event organizer regarding your refund request within 3 business days, please contact us directly. Universe is unable to issue refunds outside of the host's set refund policy.

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