Help Centre

How To Manage Your Event

Once you have created your event, you can manage your settings, make changes, and access manage & promotional tools at any time. 
 

To Manage Your Event:

1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage. Once selected, you'll be re-directed to your event's manage page. This is where all data, details and management and promotion tools for your event can be found and can be navigated using the menu down the left side of your page.

Event Manager:


A. Overview: This page will give you an “at-a-glance” summary of your event performance, including a financial overview and tickets sold / remaining by ticket type. 

  NOTE: If you have multiple dates on your event page, select the date you'd like to view from the dropdown or view a summary for 'all events'.

 

B. Orders & Attendees: The Orders & Attendees page has three tabs: OrdersAttendees, and Add Attendees.  
 

 

  • The 'Attendees' tab shows a row for each ticket/attendee for your event and there are columns for first name, last name, email, ticket type, status (i.e. paid, cancelled, etc.), amount, and a drop down menu with additional actions. From this page, you can message all guestscontact a specific guest, view tickets and ticket details, and edit attendee info

 


C. ReportsDownload Excel or CSV reports for your your event and view your basic sales overview and other basic ticket sales stats. 

Event Editor:

D. Basic Information: The Basic information page contains event details including, title, description, contact details, date/time, tickets, refund policy, and other general information about your event. Changes can be made at any time. This page is also where you'll upload photos for your event. 


E.  Checkout Questions: Use this page to add questions for your buyers to answer when they checkout. Gather information from the buyer (if they are purchasing multiple tickets) or require an answer for each attendee. 

F. Payments & Fees: From here, manage the following settings:


G. Embeddable Widgets: Sell tickets on your own website with Universe's direct payments feature. Buyers will be able to purchase tickets directly from your site without redirecting buyers to Universe or a third-party site. No coding is required to set this up. View a step by step guide on setting this up here
 

H. Discount CodesFrom the discount codes page, you can create and manage discount coupon codes for your event. You can create as many coupon codes as needed, set the discount amount (fixed or %) and the number of tickets the discount can be applied to and which ticket types each code can be applied to, and set which tickets accept or do not accept discounts. Discount codes can be added individually or uploaded in bulk from a CSV.

I: Promote: When selecting Promote from the menu, additional sub-settings will appear in the menu. These sub-settings provide access to additional promotional tools. View our Promote Guide for information on promoting your listing. 

J: Integrations:  When selecting Integrations from the menu, additional sub-settings will appear in the menu: Overview and Facebook integrations.

The "Overview" page lets you integrate your event with 
Google AnalyticsGoogle Tag Manager, and MailChimp as well as access information on widget callbacksOAuth API requestswebhooks and Zapier integration. 

The "Facebook Integrations" page lets you sell tickets on your Facebook Page by adding a Universe Facebook Tab. 

K: Access KeysThis page allows you to create password protected ticket types. Use access keys to control who can see and book certain ticket types by making them visible only to people with the code.    

L: Advanced Settings: Manage advanced settings and email notification preferences here. Choose whether buyers will be able to edit the ticket / order information, transfer their tickets, and whether bookings require your approval. Also, set how you'd like to receive emails about bookings and if you'd like to turn off the event reminder email. 

M: Duplicate Listing: Duplicating a listing will create a new listing with all details and advanced settings set on the listing you are duplicating from. When you 'Duplicate Listing' you'll be re-directed to the event creation form for your new event to make any additional changes needed before you publish your event. 

N: Delete Listing: When clicked, a confirmation modal will appear for you to confirm this action. Once a listing has been deleted, this cannot be undone and the listing will no longer show in your Dashboard. 

  NOTE: It's not possible to delete a listing if tickets have been issued for an upcoming event. Those tickets must be cancelled and refunded for your listing to be deleted. 

For any further questions, please contact us.

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

902ccb7cef9218297a770dda111ef39d@universe.desk-mail.com
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