Support Center

How To Manage Your Event

The Manage page of your event is where you'll access advanced settings and features for your event, view event data, and manage your orders & attendees. 

To Manage your event:

1. Log-in to your Universe account, head over to your dashboard, find the event you want to manage, and click on it. 

2. Select the 'Manage' tab from the task bar located directly above your event page.
 


 

3. To navigate through the 'Manage' page of your event, use the menu on the left side of the page. 

a) Overview: This page will give you the best “at-a-glance” summary of your event sales performance thus far, including tickets sold by type, number of tickets still available, number of invitations sent, a graph showing your ticket sales by day and a financial overview. If you have multiple dates on your event page you can select the date you'd like to view from the drop down or view a summary for 'all events'.

 


 

b) Checkout Widget:  Sell tickets directly on your website or blog. This helps increase conversion (does not redirect to a third-party page), keeps your branding consistent (white-labeled), and improves your SEO (people stay longer on your site). No coding is required to set this up. Simply copy and paste the code we supply you with. 

 

                      

c) Payments & Fees: From here, manage the following settings:

 

                           
 

d) ReportsView your total event ticket sales to date, number of orders, and number of attendees. Download Excel or CSV reports to view your guest list, attendee details (including the information you collected from them at checkout), and payment/order information (including any information you collected from the buyer). Learn more about reports here. 

The analytics section below will shows show information on attendee purchasing patterns for your event and general attendee info including ticket sales by channel, ticket sales by gender, average time of purchase, discount codes used, ticket sale stats, tickets scanned at the door, and affiliate tracking links. 
 

e) Orders & Attendees:
In the manage attendees tab, there are three sections: Orders, Attendees, and Add Attendees.  

The 'Orders' page shows a row for each order for your event (may contain multiple tickets) and there are columns for first name, last name, and email of the buyer,  status (i.e. paid, cancelled, etc), date of order, sales, and a drop down menu to execute certain actions for that order. From this page you can message all guests, search for a specific buyer, contact a specific buyer, view a specific order, resend tickets, edit buyer info, cancel/refund an order, move an order to another date on your event page, and change the date of your event

The 'Attendees' page shows a row for each ticket/attendee for your event and there are columns for first name, last name, email, ticket type, status (i.e. paid, cancelled, etc.), amount, and a drop down menu to execute certain actions for that attendee. From this page, you can  message all guests, search for a specific attendee, contact a specific buyer, view a specific ticket, view a specific order, and edit attendee info

The 'Add Attendees' page allows you to issue complimentary tickets and manually add attendees to your event. 
 

f) Checkout Questions: Use this page to add questions for your buyers to answer when they checkout. Gather information from the buyer (if they are purchasing multiple tickets) or require an answer for each attendee. NOTE: we recommend limiting the number of questions as it reduces conversion.  Select from different   

g) IntegrationsFrom here, you can integrate with Google Analytics, Google Tag Manager, MailChimp and Zapier as well as access information on widget callbacks, OAuth API requests, and webhooks

 


 

h) Event SettingsChoose whether buyers will be able to edit the information on their tickets (i.e. name, email) once purchased or transfer their tickets to other people and select if tickets being purchased require your approval before the transaction is completed.

To view a guide on promoting your event, click here

For further questions about managing your event, feel free to contact us.

Universe is the marketplace for events. We help event organizers sell tickets and bring people together for meaningful experiences in the real world. We work with thousands of event organizers worldwide and provide them with advanced tools to sell tickets, promote, and manage events online.

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    If you have any questions, comments or feedback about our apps, please Contact us - we'd love to hear from you.

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

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