Help Centre

How To Create An Event Page

It is absolutely free to create an event page on Universe and it only takes a couple minutes to set up. 

Once your event details are saved on the event creation form that this post will assist you through, you'll be able to access advanced settings to manage & promote your event. 


To Create An Event To Sell Tickets:


1. To begin, log-in or sign up to your Universe account and click the 'Create Event button located at the top of your screen. 
 


2. Once you have selected the 'Create Event' button, you will be re-directed to the event creation form. Enter your basic information here:

  • What is your event called?: Enter the name of your event. The field is limited to a maximum of 75 characters.
  • Description: Describe your event and include any details you would like your attendees or customers to know and set expectations/restrictions. Use the tool bar above the Description field to customize formatting, add link, photos, videos, etc.  
  • Enter contact details (optional): Enter contact information for attendees to reach you, if needed. This information will show on tickets only and is never displayed publicly on your event page. 
  • Enter a referral code (optional): If you have received a referral code from someone at Universe or through our Affiliate Marketing Program, enter your code here.
  • Add a category: Select a category from the dropdown menu that best represents your event. 
  • Who can see your event: By default, your event is listed as 'Public' and will be searchable through Universe's directory and search engines. If you would like your event to be private, you can set your event to 'Unlisted', which means that only people with the event URL can see your event page. If your event is unlisted, you can hide social share button from your event. 
 

3. When and where is your event?:

  • Date & Time: Use the dropdown date picker to set your event's start and end times. Add as many dates as needed by selecting the 'Add another date' button. Use the 'hide the date and time from showing on tickets' toggle, if needed (only available if your event page has one date). 
  • Event location (optional): Event the name of your event venue.
  • Address: Enter the address of your event. This will show on your event page and tickets to your event.

4. What tickets will you offer?:
  • Create as many ticket types as needed. Select either the 'Paid', 'Free', or 'Donation' button for each ticket type you would like to set up and enter the details of the ticket.
  • The quantity you enter will be the quantity available for each date that your event is occurring on. To access the advanced settings for a ticket type, select the edit button (gear icon) beside the ticket and enter any desired information including a description, availability (ticket sales start and end time), minimum and maximum tickets per order, the status (available, hidden, or locked), and release time of tickets.

  NOTE: You can set a maximum event capacity for your event. The maximum capacity will indicate how many people can register for your event before it becomes sold out. The default capacity is the sum of the maximum quantities for each ticket type. However, you can change this to limit the total number of tickets available across all ticket types.   
 

5. Additional Details:

  • Add a note to tickets (optional): You can enter a note that will only show to confirmed buyers. This note will be displayed in the buyer's confirmation email and in their ticket. This note is never displayed publicly on your event page. 
  • Set a refund Policy (optional): Set a refund policy for your event. This will show at checkout and on the order summary. If your refund policy is changed after tickets have been sold, the new policy will apply to future orders only. 
 

6. Design your event (optional):

If you have uploaded an image on this page, that image will appear on your event display page - if not we will randomly assign an image to you, which you can always go back and edit later. For a full guide on photos, click here.

7. Save and Exit:
Select the 'Save and exit' button to create your event. 

Advanced Features / Manage & Promote Your Event:
Once your event page is created, you'll be redirected to your event's Manage Page to access advanced settings that allow you to easily manage and promote your event.

On Your Event Day:
You can download and print your event guest list to manage check-ins at the door. Additionally, you can use Ticket Manager, our free at-the-door app. Ticket Manager allows your to scan tickets, check-in attendees, and sell tickets at the door. 

For any further questions, please contact us.​

Get in Touch

  • Support

    If you have any questions, comments or feedback about Universe, please Contact us

    Sales

    Are you an event organizer? Looking to sell tickets? Have questions about our platform? Contact us at sales@universe.com

    Developers

    View our documenation on our Developer Site

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